{"id":24,"date":"2024-04-10T02:26:26","date_gmt":"2024-04-10T02:26:26","guid":{"rendered":"https:\/\/flowerwall.kinsta.cloud\/?page_id=24"},"modified":"2024-04-10T02:26:26","modified_gmt":"2024-04-10T02:26:26","slug":"politica-de-reembolsos-y-devoluciones","status":"publish","type":"page","link":"https:\/\/floramurus.com\/es\/politica-de-reembolsos-y-devoluciones\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"<h2>Me gustar\u00eda <strong>devolver<\/strong> o <strong>intercambio*<\/strong> un art\u00edculo que no me conviene.<\/h2>\r\n<strong>Paso 1:<\/strong> Si desea <strong>devolver<\/strong> o <strong>intercambiar<\/strong> su art\u00edculo (para obtener una talla o un color diferentes), aseg\u00farese de que cumple las siguientes condiciones:\r\n<ul>\r\n \t<li>Dispone de 14 d\u00edas a partir de la recepci\u00f3n de su paquete para devolv\u00e9rnoslo.<\/li>\r\n \t<li>Las etiquetas deben adherirse al art\u00edculo de la misma forma en que se recibieron.<\/li>\r\n \t<li>El art\u00edculo debe estar en su embalaje original.<\/li>\r\n<\/ul>\r\n<strong>Segundo paso:<\/strong> P\u00f3ngase en contacto con nosotros por correo electr\u00f3nico en contact@floramurus.com o directamente a trav\u00e9s de nuestro contacto.\r\n\r\nAseg\u00farese de que la siguiente informaci\u00f3n aparece en su correo electr\u00f3nico: su\u00a0<strong>n\u00famero de pedido<\/strong>, <strong>nombres de los art\u00edculos devueltos<\/strong>as\u00ed como <strong>qu\u00e9 desea obtener de la devoluci\u00f3n<\/strong> (reembolso, vale o cambio por otra talla\/color).\r\n\r\n<strong>Paso 3:<\/strong>\u00a0Le contestaremos en un plazo de 48 horas con la direcci\u00f3n postal a la que debe devolver la mercanc\u00eda.\r\n\r\nLe informamos de que\u00a0<strong>los gastos de devoluci\u00f3n corren por su cuenta<\/strong>.\r\n\r\n<em>Los art\u00edculos deben devolverse en su estado original. Los art\u00edculos que hayan sido lavados o usados (sin la etiqueta) no podr\u00e1n devolverse ni reembolsarse.<\/em>\r\n\r\n<strong>Paso 4<\/strong>: Conf\u00edrmenos por correo electr\u00f3nico que su producto ha sido enviado y facil\u00edtenos el\u00a0<strong>n\u00famero de env\u00edo del paquete<\/strong>.\r\n\r\nEsto nos permitir\u00e1 pagar los gastos de aduana si se aplican.\u00a0<strong>Si no disponemos de esta informaci\u00f3n, no podremos pagar los gastos de aduana y su paquete le ser\u00e1 devuelto autom\u00e1ticamente.<\/strong>.\r\n\r\n<strong>Paso 5:<\/strong> Tan pronto como recibamos los art\u00edculos, ser\u00e1n inspeccionados y de acuerdo a su solicitud nos:\r\n<ul>\r\n \t<li>Reembolso de sus art\u00edculos: recibir\u00e1 un correo electr\u00f3nico para confirmar el reembolso de su pedido.<\/li>\r\n \t<li>Cambie sus art\u00edculos: Los art\u00edculos se cambiar\u00e1n por los indicados en tu formulario de devoluci\u00f3n, recibir\u00e1s un correo electr\u00f3nico confirmando el cambio as\u00ed como un nuevo n\u00famero de pedido.<\/li>\r\n<\/ul>\r\nFlora Murus se reserva el derecho de rechazar devoluciones enviadas o comunicadas despu\u00e9s del plazo de devoluci\u00f3n, o art\u00edculos que no se encuentren en las mismas condiciones en las que fueron recibidos. Una vez aprobada la devoluci\u00f3n, se le reembolsar\u00e1 el importe a trav\u00e9s del <strong>el mismo m\u00e9todo de pago utilizado para realizar la compra<\/strong>. El plazo m\u00e1ximo de reembolso es de 10 d\u00edas. Tenga en cuenta que el plazo de reembolso en su cuenta bancaria depende siempre de su banco.","protected":false},"excerpt":{"rendered":"I would like to return or exchange* an item that does not suit me. Step 1: If you would like to return or exchange your item (to get a different size or color), please make sure that you meet the following conditions: You have 14 days following the reception of your package to return it [&#8230;]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank-title-center.php","meta":{"footnotes":""},"class_list":["post-24","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund and Returns Policy | Flora Murus<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy | Flora Murus\" \/>\n<meta property=\"og:description\" content=\"I would like to return or exchange* an item that does not suit me. 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